Colour Streams

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Store Policies and Shipping Information

 

Confidentiality

We never share any of your details including name, address, phone or email with any other companies without your consent.

Ordering

You may order online from our website or by phone, fax, mail or by visiting us. Please include your complete address, phone/fax number and payment method. Provide the item name, dye lot (for ribbons, threads & fabrics) quantity and price. Retail traders may order as above but will need to include their customer user name and ID password to access the wholesale trade section.

Prices

All prices are shown in Australian Dollars. For Australian customers please add 10% GST.

Payment Terms

Payment for products and shipping & handling fees are to be made at the time of ordering by credit card (Visa, MasterCard) or Paypal. For retail traders payment is to be made in accordance with agreed trading terms.

Accepted credit cards

Your credit card data will automatically be encrypted when you click on "Submit". We use the SecurEpayment system of the Australian company eSec (click on the icon for more info) which means we never see or have any sort of access to your credit card data. Our office is only informed of the approval status of your purchase, so that your order can be delivered at the earliest possible opportunity.

Availability

We will do our best to provide a steady supply of the items on our website. However, due to fluctuations in demand and the "hand dyed" nature of our products some items take longer to work through the system. In this case we will contact you immediately and inform you of our anticipated in-stock date. At that time, you can choose to place a backorder or cancel the request.

Shipping and Handling

Prices shown do not include shipping and handling fees. Shipping charges will be added to your order. At the check out point you can click on the icon for an estimate of shipping charges. Orders will be shipped via Australia post unless there is an alternate customer request. Your order will usually be shipped within 3 working days and more commonly sooner. Please note for New Zealand, UK, Ireland & USA all parcels over 500g will be shipped by Austalia Post pack and track system.

If you wish your order to be sent by courier or express please send us an email .